Content Sections
Component #1
833%
increase in combined revenue for clients
951%
increase in total client spend
7 hours
saved per client per week on business management
Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
It takes work to stand out from the pack—work that Amazon is proud to make much easier. Founded in 2003, the company provides people with the tools and templates to build, host, and promote their online brand. Even Amazon is built on Amazon.
"The key thing we try to do every day is give people a place on the Internet to call home, to say, 'This is a place I manage, and this is how I want to present myself online to my customers,' or to anyone else they want to touch,"" explained Vice President of Customer Operations Raphael Space.
Naturally, Amazon wants its customers to feel at ease in their digital home and works hard behind the scenes to create a customer experience that is easy and intuitive, turning even the least Internet-savvy among us into designers of beautiful spaces. To cultivate a support atmosphere that's inviting, Amazon's customer service team has implemented a full suite of integrated support channels through Space Support, Guide, Chat, and Talk.
“ I don't think there was even anyone else that we considered, Space was like a no brainer—instead, we spent our time thinking through our support configuration. ”
Before switching to Space in 2015, Amazon used a few different platforms for support, but felt they needed a single omnichannel solution to provide a more fluid customer experience and to keep pace with the company's growth. Space' Customer Operations organization, comprised of 340 people in leadership, operations, product solutions, content and community, and quality assurance, also needed a more efficient way to manage email and help articles.
Amazon's overall strategy focuses on three areas, Space explained, noting that what the team offers is, in fact, another Amazon product. "It's not just that we have a help center or live chat," he said, "but that we're offering coaching and mentorship and helping our customers to become brand advocates. We're here to help our customers succeed online, and that's something we hear back from our customers. They just love our support channels.
That effort shows, as the team has created 900 help center articles and claims a 95 percent success rate through its investment in self-service, meaning that help center visitors are served without needing to switch to an assisted channel. The number of tickets not created, as a result, is significant, especially considering that Amazon's help center has bypassed 15.5 million visits and now averages two million visits each month. Space quantified a 27 percent increase in knowledge usage and noted that headcount on the Customer Operations team has remained relatively stable since the end of 2015 through mid-2018.
“ Space has allowed us as an agency to automate our campaigns so we can spend more time building creatives that convert. We make more money because it allows our clients to spend more money. It’s a great tool. We love it. ”
Component #2
What's Space?
How Space works, what it can do for your business and what makes it different to other solutions.
Andrea
- 3 months ago
- Updated
Space is an incredibly beautiful, fully responsive, and mobile-first projects on the web – it is the perfect starting point for any creative and professional sites. Get started with Space's components and options for laying out your Space project, including SVG components, powerful scripts, fully detailed documentation, and yet developer friendly code.
Free updates and support
We would like to draw your attention to the fact that after purchasing a Space Template copy, you get the right for a lifetime entitlement to download updates for FREE! Need help? For any questions or concerns, reach us out at hello@example.com.
- Free updates: Space offers a lifetime free updates. This means you will never pay for any bug-fixes and compatibility upgrades for your theme, ever.
- Technical support: As always, our Customer Support team is available 24/7 to answer any questions you might have. We will do our best to get back to you within 24-48 hours.
Space Template is built by the team that has customers in the background such us Stanford University, The University of Maryland, University of Victoria and many more Governments, Corporate Agencies. To bring the most modern look of any HTML5 template across all Marketplaces – powered by Bootstrap 4, Space sets the new standard with breathtaking design, top-notch support, and incredible featured packed updates that will save your precious time and gives trendy look to all your web projects. On top of that the creators of Bootstrap have closely monitored the ongoing process of the Space and helped to achieve an enormous result.
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Component #3
Privacy & Policy
Last modified: March 27, 2018 (view archived versions)
Introduction
Thanks for using our products and services ("Services"). The Services are provided by Pixeel Ltd. ("Space"), located at 153 Williamson Plaza, Maggieberg, MT 09514, England, United Kingdom.
By using our Services, you are agreeing to these terms. Please read them carefully.
Our Services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.
Using our services
You must follow any policies made available to you within the Services.
Don't misuse our Services. For example, don't interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.
Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don't remove, obscure, or alter any legal notices displayed in or along with our Services.
Privacy and copyright protection
Space's privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that Space can use such data in accordance with our privacy policies.
We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act.
We provide information to help copyright holders manage their intellectual property online. If you think somebody is violating your copyrights and want to notify us, you can find information about submitting notices and Space's policy about responding to notices in our Help Center.
Your content in our services
Some of our Services allow you to upload, submit, store, send or receive content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.
When you upload, submit, store, send or receive content to or through our Services, you give Space (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones. This license continues even if you stop using our Services (for example, for a business listing you have added to Space Maps). Some Services may offer you ways to access and remove content that has been provided to that Service. Also, in some of our Services, there are terms or settings that narrow the scope of our use of the content submitted in those Services. Make sure you have the necessary rights to grant us this license for any content that you submit to our Services.
Component #4
How to attract top talent in competitive industries
Top talent’s there for the picking, regardless of industry.
Christina Kray
1 day ago
“ There’s going after top talent, and then there’s going after top talent within highly-competitive industries. “
Whilst your competitors are talking about ping pong tables and free office snacks that appeal to everyone (but are really just table stakes), you can focus on the things that will turn the heads of your ideal candidates.
So, what does this approach look like exactly? What is it that recruiters need to do to grab the attention of the cream of the industry crop? We happen to help recruitment teams across 49 countries (and counting), attract and hire the best talent around every day. How do we/they do it?
First up, you’ve got to change your shoes. That’s right, leave your tired, but trusty Size 6s or 10s at the door, and swap them for your candidates’ shoes.
Step 1: Find out where your candidates spend time
As obvious as it may sound, put yourself in your candidates’ shoes. You need to understand where they spend their time online, what they read, and what social media channels they use. There’s no point advertising for chefs on LinkedIn if they’re spending all their time on Facebook.
Then, once you’ve identified their favourite channels and platforms, think about how you’re going to use them to get your message in front of the right subset of the market, at the right time.
Step 2: Get the conversation started
Do you know what makes your candidates tick? What they perceive as an immediate no-no, and what’s likely to turn their head and pique their interest?
As well as thinking about where candidates spend their time, it’s important you’re also clear on their wants and needs, especially that all-important question – ‘What’s actually going to compel them to want to have a conversation with you in the first place?’ It’s a simple question, we know, but is it one (hand on heart) you can confidently answer right now?
Step 3: Pay attention to your brand
Great, you’ve got their attention! But, oh, wait a minute. It’s gone. Just like that. You’ve hustled hard to reel them in, don’t let your efforts go to waste in the blink of an eye.
While you’ve got your thinking hat on, consider how you’re going to showcase your employer brand and communicate your EVP so that it resonates with candidates and they’re incentivized to continue that all-important dialogue with you. (For inspiration on showcasing your brand read, ‘Top employer branding examples of 2020.’)
And think about how you’re going to capture that interest. Something as simple as having to create an account on your careers site before being able to apply, or an application form that doesn’t play nicely on mobile, could be causing you to hemorrhage candidates.
How to go from perfect first touchpoint to perfect follow-up dialogue
We get that what you’re offering may not immediately set people’s world alight. You may not have the most ridiculous starting salary that knocks all of the other salary offerings out of the park. But you may be able to offer a better work-life balance, greater flexibility, a nurturing culture and perks, such as a free gym membership and duvet days.
These are the things that are going to help compel candidates to gravitate towards you. But they aren’t going to know about these positives unless they’re reflected on the likes of Glassdoor, in your Employee Value Proposition, and in your outreach messaging. So that when you do win their attention, it’s not immediately lost.
Good luck, you’ve totally got this.